Question 1

Where are you based?

Accepted Answer

Andover, Hampshire, United Kingdom.

Question 2

Do you have a shop?

Accepted Answer

Not at present. You can find our stock at My Fab Find, Unit 10, Kenyons Yard, Andover, SP10 3NP or make an appointment to come and visit us.

Question 3

If the item I want is out of stock – will it come back in?

Accepted Answer

It will depend on the availability from our suppliers as to whether we are able to source more of that particular item. The best thing to do is click on ‘notify me when back in stock’ and enter your email address and you will automatically be advised when more of the item is uploaded.

Question 4

What shipping methods are available?

Accepted Answer

Evri Standard Delivery is the method we use for the majority of our orders. Evri next day is available for orders placed before midday along with Royal Mail First Class and Royal Mail Second class. Please choose the option at check out. If you require an alternative shipping method, please contact us at glamourglitzboutique@icloud.com

Question 5

How long will it take to receive my order?

Accepted Answer

Orders usually arrive within 2 – 4 Business Days when using our Evri standard delivery service, however, please allow 5-7 working days before contacting us regarding non-receipt of an item. Please be aware that when ordering on or near a Bank Holiday, this may affect the time for despatch & delivery of your parcel. Please also allow extra time during busy periods such as Black Friday, seasonal sales and Christmas.

Question 6

What payment methods are accepted?

Accepted Answer

All major credit cards, Paypal, Apple Pay & Google Pay

Question 7

Do I need an account to place an order?

Accepted Answer

No, you can order and check out as a guest, however, you may wish to set up an account to facilitate quicker check out on future orders and to ensure you receive details of any special offers.

Question 8

Who do I contact if I have a query?

Accepted Answer

Please contact us at glamourglitzboutique@icloud.com

Question 9

How do I return an item?

Accepted Answer

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or credit note. If an item is returned to us after the 14 day time scales, the return will not be possible and the item will be returned to you.

Please fill in the returns form that comes in your parcel
1.  If you no longer have this form, please include a note with your item that details your full name & address, Contact number, Email Address, Reason for return and what you would like to do (IE Refund Credit Card)
2.  We will endeavour to process your return as quickly as possible bit please allow 5 working days from receipt of your parcel into ius for the refund to be actioned. This may take longer at busy times. Please be aware that some banks can take up to 10 working days for funds to be returned to the originating account - These are the Banks processing times and are outside of our control.
3.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
4.  You will then receive an email once your refund has been processed
5.  Please note, when a refund has been actioned via Paypal, it can take up to 5 working days to show in your account but is usually within 2 hours
6.  We only refund the cost of the items returned minus the delivery costs. We do not refund return postage costs
7.  We recommend that you return your parcel using a tracked service. If you send the parcel untracked and it goes missing, you will need to put a claim in with your courier to cover the loss. Keep hold of the postage receipt until the refund reaches your account. As the buyer, this is completely your responsibility until we have received the goods back.

Please our Returns Section for full details.

Question 10

How long does it take for a return to be processed?

Accepted Answer

We will endeavour to process your return as quickly as possible but please allow 5 working days from receipt of your parcel into us for the refund to be actioned. This may take longer at busy times.
Please see our delivery & returns section for full details.

Question 11

Is it safe to buy online?

Accepted Answer

Yes, we take the utmost care with the information that you provide to us when placing an order on our website (and by any other means). The server that hosts our website encrypts the transmission of all payment card details & personal customer information.

Frequently Asked Questions